Refund policy

1. Eligibility for Refunds

1.1 Defective Products: 

Refunds are available only for Products that are found to be defective or not as described. The Customer must notify the Company of any defect within 7 days of delivery to be eligible for a refund.

 

1.2 Custom Orders: 

Custom orders, including those made to the Customer’s specifications, are not eligible for refunds once production has commenced. This includes Products that have been modified, altered, or customised at the Customer’s request.

 

2. Non-Refundable Deposits

2.1 Deposits: 

All deposits paid towards the purchase of a Product are non-refundable once production has commenced. Deposits are used to secure materials and production time and cannot be recovered by the Company.

 

3. Defective Products and Refund Process

 

3.1 Notification of Defects:

If a Product is found to be defective, the Customer must notify the Company in writing within 7 days of delivery. The notification must include a description of the defect and any supporting documentation, such as photographs.

 

3.2 Inspection and Assessment:

Upon receiving notice of a defect, and if deemed necessary, the Company will arrange for an inspection of the Product. The Company reserves the right to require the return of the defective Product for further assessment before processing a refund. All costs associated with returns of Product to the Company are the responsibility of the Customer.

 

3.3 Repair or Replacement:

If the Company determines that the Product is defective, it may, at its discretion, offer to repair or replace the Product. If a repair or replacement is not feasible, the Company may offer a refund for the defective Product.

 

3.4 Refund Processing Time:

Approved refunds will be processed within 30 days after the Company has received and inspected the returned Product or confirmed the defect. Refunds will be issued using the original payment method unless otherwise agreed upon with the Customer.

 

4. Inspection on Delivery

 

4.1 Customer Responsibility:

The Customer is responsible for inspecting the Product upon delivery to ensure it meets the agreed-upon specifications and is free from defects. Any damage or defects must be reported to the Company within 7 days of delivery.

 

4.2 Failure to Inspect:

If the Customer fails to inspect the Product or report any issues within the specified period, the Product will be deemed to have been accepted in good condition, and the Company will not be liable for any subsequent claims.

 

5. Exclusions from Refunds

5.1 Customisations and Alterations:

 Refunds, repairs and returns are not available for Products that have been modified, altered, repaired, customised or changed otherwise by the Customer. This includes any changes to size, colour, design specifications, or other features.

 

5.2 Change of Mind:

Refunds are not available for change of mind or if the Customer no longer requires the Product after production has commenced.

 

6. Limitation of Liability

6.1 Limitation of Liability:

 The Company’s liability for any refund claim is limited to the amount paid by the Customer for the Product in question. The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Product.

 

6.2 Exclusion of Consequential Damages:

The Company is not liable for any loss of profits, revenue, or business resulting from a defective Product or any delay in the refund process.